Privacy Policy

Focus Referrals Ltd ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on how any personal data Focus Referrals collects from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our practice to provide veterinary services or visiting www.focusreferrals.co.uk you are accepting and consenting to the practices described in this policy.

This policy may be updated occasionally. Please check it every so often to make sure you are aware of any changes.

Who are we?

Focus Referrals Ltd (company number 10975123) is a veterinary ophthalmological referral service, with the registered address at Calyx House, South Road, Taunton, TA1 3DU.

Who to contact regarding your personal data

For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Focus Referrals Ltd. Should you wish to contact us regarding this privacy policy or the use of your data please email data@focusreferrals.co.uk and we will endeavour to respond as soon as possible.

Information categories we may use

We may collect and process the following data about you:

• your name, address, e-mail address and phone number

• your financial information, including bank details and insurance information

• your personal description

• your photograph

Information you give us.

You may give us information about you by filling in forms on our website www.focusreferrals.co.uk (our website) or by corresponding with us by phone, e-mail, face-to-face in a practice or surgery, or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website.

Information we collect about you

We use cookies, which are small text files saved to the hard drive of the user’s device. This enables our website to tailor the experience to the user and work more efficiently. Our cookies do not in any way disclose personally identifiable data about you: all the data stored is anonymous and used purely to improve your website experience.

When a user visits our website, web analytics software provided by Google Analytics, generates an anonymous analytics cookie. This is for statistical purposes and includes information such as most visited pages, types of browsers used to access our site, technology used, referring sites, IP addresses, geographical and demographic information. The information collected is not linked to any personally identifiable information.

We collect information about you when you complete our online forms or provide us with feedback. Each form details the information required and an explanation of what the form is for.

Information we receive from other sources

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.

How we use your information

We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:

  • To enable us to form a contract with you to provide services
  • To serve our legitimate business interests – such as processing a payment or sending you a reminder
  • Where we have your consent – such as for marketing

We may share the information about you defined above with certain third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include payment processors, insurers, debt recovery agencies, host practices, referrals to other vets or specialist clinics and labs or other providers who support us in providing services to your pet.

We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least made anonymous where destruction is technically impossible.

Securing your information

We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality.

We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.

Your rights

Under the GDPR you have the following rights over your information:

  • To fair processing by us of your information – we have to be clear and transparent about what we do with your information.
  • To access, correct, update, or request that we stop processing or delete your information.
  • To opt out of marketing communication.
  • To withdraw your consent for processing where we rely on your consent to process your information.
  • To complain about our collection and processing of your information – you can do this via the ICO at the following link www.ico.org.uk/concerns

If you contact us to exercise any of these rights we may ask for information about you to positively identify you and verify your request is valid.

You can contact us at info@focusreferrals.co.uk