About Your Appointment

If your pet is suffering from an eye problem then your own vet may recommend referral to Focus Referrals for specialist care.

Appointment timings

Please arrive at your appointment 10 minutes before your allocated time.

A new referral appointment may take up to 40 minutes. A follow-up appointment may take up to 20 minutes.

Feeding

Your pet can be fed on the morning of their appointment, if this is part of their normal routine. If your pet is booked in for an operation please contact the practice for advice.

Accompanying your pet into the practice

While we try to minimise the risk of covid to our small team and other clients, we ask that only one family member accompanies their pet into the practice. If our reception area is busy we may ask you to wait in your car or outside.

Please wear a mask while inside.

What to expect during the consultation

We allow plenty of time during our consultations to find out what has happened, listen to your concerns and examine your pet. This may involve using eye drops and specialist equipment. We understand that your pet may be feeling anxious and we will do all we can to make them feel at ease.

We will discuss and explain everything we find and plan to do, and make sure you understand what is involved, including an estimate of costs.

Further testing and surgery

Depending on your pet’s eye problem, further testing and/or surgery may be performed on the same day as your appointment. Alternatively we may book them in on another day if this would allow us to provide more time for them or if it suits you better. After their procedure we would always aim to get your pet home on the same evening but sometimes our patients need to stay with us overnight to fully recover from the sedation/general anaesthetic.

NB. BVA/KC eye tests

A BVA eye test may take up to 15 minutes. Please arrive 30 minutes before the appointment time so that eye drops can be given to your dog.

Please bring either the KC registration Certrificate or ISDS certificate. Failure to do so will mean the result of the test cannot be given and an additional fee will be charged for postage and administration.

To find out more about the BVA eye scheme click here.

Owing to the large number of dogs seen during an eye testing clinic we request that you remain in your car on arrival and call reception on 01295 238160.