About Your Appointment

If your pet is suffering from an eye problem then your own vet may recommend referral to Focus Referrals for specialist care.

Appointment timings

Please arrive at your appointment 10 minutes before your allocated time.

Please do not feed your pet on the morning of the appointment unless he/she is diabetic. Food up until 8pm the night before is permitted and water can be given on the day of the appointment. This means that if any further testing and/or surgery are required it can be carried out the same day.

In the current COVID-19 situation, a new referral appointment may take up to 60 minutes. A follow-up appointment may take up to 30 minutes.

Please bring a mobile phone with you and remain in your car when you arrive at the practice before calling reception on 01280 703451. Please let them know your details and the make/colour of your car.

What to expect during the consultation

We will take your pet away from you to perform the examination in order to minimise face-to-face contact.

We allow plenty of time during our consultations to find out what has happened, listen to your concerns and examine your pet. This may involve using eye drops and specialist equipment. We understand that your pet may be feeling anxious and we will do all we can to make them feel at ease.

We will discuss and explain everything we find and plan to do, and make sure you understand what is involved, including an estimate of costs.

Further testing and surgery

Depending on your pet’s eye problem, further testing and/or surgery may be performed on the same day as your appointment. Alternatively we may book them in on another day if this would allow us to provide more time for them or if it suits you better. After their procedure we would always aim to get your pet home on the same evening but sometimes our patients need to stay with us overnight to fully recover from the sedation/general anaesthetic.