We kindly request that all invoices are paid at the time of treatment.

Claim forms

If you have pet insurance we will assist you in completing the claim to ensure you are reimbursed as soon as possible. Please bring your insurance details with you.

Every insurance policy is different! Please take the time to check your level of cover and that you do not have exclusions on your policy that may affect your claim. This should be done in advance of your pet's treatment where possible.

Direct claims

On occasions, such as embarking on a large elective operation such as cataract surgery, we can arrange a direct claim. This means the insurance company pays Focus Referrals directly minus the administration fee (£25) and the excesses. This has to be pre-authorised with the insurance company and this process can take up to 72 hours.

Please note this agreement does not constitute a contract between your insurance company and Focus Referrals and that in the event that the insurance company do not pay or fail to pay within 42 days the final balance will need to be paid by yourself. (please see: terms and conditions).

Please see our guide to insurance claims for further information.