Coronavirus

Please read the following guidance to help us continue helping your pets during the coronavirus outbreak.

As a result of the coronavirus outbreak we kindly ask if you can observe the following;

  • Before your appointment, please wash your hands with soap and water for at least 20 seconds.
  • Please do not attend an appointment with Focus Referrals if you have a high temperature and/ or a persistent cough, have been diagnosed with COVID-19, have had contact with someone diagnosed or are self-isolating.
  • When you arrive please remain inside your car and call reception on 01280 703451.
  • Please tell the receptionist the colour/make of your car and your mobile number.
  • Mike will then call you to discuss your pet's medical history.
  • Someone will then take your pet away from your car to allow Mike to perform an examination - your pet will then be returned to you shortly afterwards.
  • Mike will then call on your mobile again to discuss treatment.
  • Please then call reception on 01280 703451 to settle your account.

In the event that you are unable to attend your appointment please do contact us so we can discuss what we might be able to do to help your pet. We may be able to offer ‘tele-appointments’ or phone advice as an alternative.